At Novenza, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
Information We Collect
When you use our website, we may collect the following information:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely through payment providers)
- Order history
- IP address and browsing behavior (for website improvement)
This information helps us provide better service and improve your shopping experience.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order updates
- Provide customer support
- Improve our website and services
- Send promotional offers (only if you agree)
We never sell your personal information to third parties.
Payment Security
All payments made on Novenza are processed through secure payment gateways. We do not store your card details on our servers.
Your financial information remains protected at all times.
Sharing Information with Third Parties
We may share your information only when necessary with:
- Delivery companies (for shipping your order)
- Payment providers (for secure transactions)
- Website service providers (to improve functionality)
These partners are required to keep your data confidential.
Cookies Policy
Our website uses cookies to:
- Improve browsing experience
- Remember your preferences
- Analyze website traffic
- Provide relevant product suggestions
You can disable cookies anytime through your browser settings.
Data Protection
We take appropriate security measures to protect your personal data from:
- Unauthorized access
- Misuse
- Loss or alteration
Your information is stored securely.
Marketing Communication
If you subscribe to our updates, we may send:
- Special offers
- Discounts
- Product updates
You can unsubscribe anytime using the link in our emails.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction of incorrect information
- Request deletion of your data
- Opt out of marketing communications
To request any of the above, contact us anytime.
Updates to This Policy
Novenza may update this Privacy Policy from time to time. Any changes will be posted on this page.